At this inflection point, Gainsight wanted its executives and managers to cultivate the core leadership behaviors necessary to help it fulfill its purpose, which is “to be living proof that you can win in business while being human first.”
In particular, Gainsight wanted to improve how its leaders:
Other vendors that they met with provided off-the-shelf solutions that had little room for modifications. Their content also was lacking in the team development skill set.
Given Gainsight’s strong emphasis on values, purpose and culture, Mahoney and Malek felt that the organization's leadership program had to:
For this reason, they selected us as their L&D partner.